Magento FAQs
- What is the Magento Community Edition?
- What is the Magento Enterprise Edition?
- What happens when you have an issue and need support?
- Do I really need a Service Level Agreement provided with the Enterprise Edition?
- Will additional features for the Enterprise Edition be provided in the future?
- Will any of the Enterprise features really help me make money?
- Will Enterprise Features be available in the Community Edition at a later date?
What is the Magento Community Edition?
Magento was born as open source software. The reason this edition is called “Community” is that it has its basis in these origins. This means that anyone around the world is free to download Magento and make any modifications needed to suit their requirements.
The Magento Community Edition software is and always will be free of charge. It is available on an as-is basis to anyone wishing to download it.
What is the Magento Enterprise Edition?
Magento Enterprise Edition shares the same base as Magento Community Edition, but provides advanced features, deeper customisation, major functionality changes, and a higher level of support through Service Level Agreements.
There are many reasons for selecting this edition ranging from business requirements, traffic considerations, catalogue size and even the types of services retailers wish to provide.
The Magento Enterprise Edition is available through a subscription which offers a Service Level Agreement (SLA) backed by The Pixel and Magento’s dedicated support team.
What happens when you have an issue and need support?
The Pixel are always here ready for your questions and to help in anyway we can via our support telephone line or email. Support for the Community Edition is also offered through various community channels and forums. By posting a question to these forums you may be able to receive a resolution from a fellow community member.
The Magento Enterprise Edition includes professional support as part of the subscription for the platform. We will work with Magento to ensure your website runs smoothly with minimal downtime to save you both time and expense.
Do I really need a Service Level Agreement provided with the Enterprise Edition?
This question can only be answered by you. Unless you maintain technical staff on site who are highly knowledgeable about Magento, you may encounter situations in which you require technical assistance and support. A Service Level Agreement (SLA) gives you the peace of mind that you are backed by a guarantee of support through The Pixel and Magento.
Will additional features for the Enterprise Edition be provided in the future?
The Magento Enterprise Edition is actively developed by the Magento team, incorporating feedback and contribution from many customers. Enterprise releases are usually released every six months.
Will any of the Enterprise features really help me make money?
These features are developed specifically to help you differentiate yourself from your competitors by helping you deliver unique, highly valuable and technically innovative sites. Magento Enterprise gives you the tools to take your products and services to the next level and increase your sales conversions.
Will Enterprise Features be available in the Community Edition at a later date?
Magento may or may not decide to include features which were originally developed for the Enterprise Edition in the Community Edition. However, there are no current plans to release Enterprise exclusive features as part of the Magento Community Edition.
