24/7 support so you're never left in the dark

Adobe Commerce Support


The Pixel ensure your Adobe Commerce website is primed for sustainable and profitable growth. With our tailor-made support packages, we can provide the right level of assistance to help you excel with your Adobe Commerce website. We go beyond problem solving - as a partner in eCommerce success, take advantage of proactive and innovative advice that will keep pushing boundaries!

Business Critical Monitoring

The Pixel uses powerful monitoring tools to ensure peak performance of your online shop, promptly notifying you of any issues that arise and providing recommended fixes for quick resolution to maintain smooth running of your store and support eCommerce success.

24/7 Support

We provide comprehensive, 24/7 rapid technical support, because your business deserves the best, and we understand the importance of quick resolution and keeping you informed.

Upgrades & Patches

The Pixel team handles the hassle of security updates, patches, and deployments for Adobe Commerce, enabling your team to focus on other crucial business activities.

Site Audits

Comprehensive Magento audits are crucial for any eCommerce business to succeed. To fully leverage your Adobe Commerce website, it is essential to have a strong foundation in integrity and scalability. The Pixel's audits are designed to provide that foundation for growth.

Adobe Certified Experts

Our agency boasts some of the best certified developers for Adobe Commerce in the industry, ensuring that your eCommerce website runs smoothly and efficiently.

Dedicated Account Manager

We believe in building strong and long lasting relationships through a one-team approach. A dedicated account manager will be on hand to provide support and proactive expert advice to drive success.

Quarterly Review

Staying strategic in evaluating your business roadmap and goals is key for growth. During our quarterly reviews, statistics and performance data are gathered to provide insights into current progress.

Log Management and Monitoring

To improve conversions and customer satisfaction, we regularly and thoroughly review logs to identify and resolve any errors or issues that customers may be facing.

Duncan Ball
Duncan Ball
Client Services Director

We are proud to have Duncan, a Client Service Director with over 16 years of experience in the eCommerce industry, on our team. He has played a vital role in expanding both new and existing accounts, fostering strong relationships with key clients and partners. He also excels in leading high-performing teams through focused program delivery as part of our strategy and eCommerce support team, all of whom hold Adobe Commerce Business Practitioner qualifications.

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Who is this for?

More than just Support

Adobe Commerce support services are designed for businesses that use the Adobe Commerce eCommerce platform to manage their online stores. These services provide technical assistance, troubleshooting, and maintenance to ensure smooth operation and optimal performance of the website. They can be beneficial for businesses of all sizes, from small to large enterprises. The goal of Adobe Commerce support services is to help businesses get the most out of their Adobe Commerce platform and keep their eCommerce website running smoothly and efficiently.


Adobe Commerce support is essential for maintaining the smooth operation and optimal performance of your eCommerce website, addressing technical issues, ensuring security and compliance with the latest updates, and providing guidance on best practices to keep your business ahead.

Support Plan SLA

Get a report that gives you an overview of performance issues and recommendations


Expert support team with deep knowledge of Adobe Commerce

Rapid Response

Improve performance and scalability of your Adobe Commerce site

" Calor have worked with The Pixel for nearly 10 years & have built a truly, invaluable relationship. We work with larger global agencies and the passion to deliver, by regularly going above and beyond simply does not compare to The Pixel. Their technical knowledge and experience is outstanding. We undoubtedly consider The Pixel as an extension of our own team & look forward to future projects, working alongside them for years to come. :) "

Ellie Vaughan
Discover the most commonly asked questions about our services.
What does your Adobe Commerce support include?
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Our Adobe Commerce support services typically includes troubleshooting technical issues, providing security and compliance updates, and offering guidance on best practices for using the platform.

How often do I need to update my Adobe Commerce website?
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Our recommendation is to plan to keep your website updated regularly, to ensure security and optimal performance. Our recommendations is to plan for two upgrades a year.

How do I know if my Adobe Commerce website is secure?
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A good practice is to ensure that your website is running on the latest version of Adobe Commerce, and that all security patches are applied. Additionally, we have security hardening services that scan regularly to identify vulnerabilities.

How do I choose the right Adobe Commerce support service provider?
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Look for a provider with a good reputation, experience, and certified developers. Additionally, check if they provide 24/7 support (with stringent SLA agreements) and if they have an emergency response plan in case of any urgent issues.

What are the benefits of using a Adobe Commerce support service?
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Adobe Commerce support services can help you improve website performance, increase security and compliance, and provide guidance on best practices for managing your eCommerce website.

Can I get Adobe Commerce support services on a contract basis?
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Yes, many providers offer support services on a contract basis, which can include regular maintenance, updates, and troubleshooting.

The Pixel offers a range of support services for businesses using the Adobe Commerce platform. Some reasons to choose The Pixel for your support needs include:

- Proven expertise and experience in e-commerce and Magento 2 development
- A team of certified Adobe Commerce developers
- Tailored support packages to meet your specific needs
- Proactive and innovative advice to help you achieve your business goals
- 24/7 rapid technical support
- A comprehensive approach to security and compliance
- Track record of delivering successful program delivery
- Strong focus on customer service and satisfaction
- Flexible support options such as contract-based or on-demand support
- Proven track record in the eCommerce industry.

How long has The Pixel been working with Adobe Commerce?
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The Pixel is the UK's longest serving agency having worked with Adobe Commerce since its creation in 2007, known then as Varien which later became Magento.

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