Adobe Commerce Support

We grow through the strength of our relationships. Not only do we do what is asked, but we are always there for the moments that no one could have predicted. That’s why so many of our clients stay with us year upon year.

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Adobe Commerce Support
Support 24/7/365 

Adobe Commerce (powered by Magento) Support 24/7/365 

We understand that ecommerce never stops - that’s why we are on call 24/7, 365 days of the year.
Our technical Adobe Commerce support is proactive, reactive and flexible. When you contact us either online or by phone, our technical support team will work on urgent tickets tirelessly and transparently until issues are resolved. It’s a service our clients have learnt to rely on over the years, which is why so many choose to stay with us for so long.

Business Development & Optimisation

Our expert Ecommerce Solution Specialist team will guide your project based on their years of Adobe Commerce (powered by Magento) experience and your unique project specification.
The efficiencies we’ve developed over the years can be repurposed so you don’t have to go through the same steep learning curves we have. You can use your hours to improve your site’s performance whenever you need it, should you need it; you’ll never have hours go to waste.
Business Development & Optimisation

Our support is...

Proactive

Proactive

A good support system should not just be waiting for things to go wrong and reacting to problems as they occur. At The Pixel, our tech team are constantly carrying out maintenance, monitoring your site, identifying potential issues and solving them before things go wrong.

Reactive

Reactive

When a member of your team approaches us through our 24/7 contact system, either online or by phone, they get access to professional, friendly and responsive certified technical support. Critical issues can be quickly assessed and fast-tracked with clear timelines for resolution.

Flexible

Flexible

At The Pixel, we know that each business has its own needs which require different levels of support. You can choose from a number of packages that provide the response time and level of service which suits your requirements.

Compare our support plans

Magento Growth Support Plan
Magento Pro Support Plan
Magento Premium Support Plan
Included Hours
Support Plan
Growth
Premium
Pro
40
60
100
Out Of Office Hours
Account Manager
4
6
10
Senior Account Manager
Site Monitoring
Security updates
Out of office telephone
Hours Expire
After 30 Days
After 30 Days
After 90 Days
EnquireENQUIREENQUIRE
Premium Plus
Premium +

A custom built, fully comprehensive support plan providing a complete level of service tailored directly to your business needs.

Questions & Answers

How do you manage my tasks?
Can I have a custom package?
Can I change my packages throughout the year?
Do I have to sign a lengthy contract?
Will you install Magento security patches?
Can you upgrade my version of Magento with the support hours?
What can my support hours be used for?
Do the support hours roll over from month to month?

Speak To Us Today

Send us your details below, and one of our solution specialists will be in touch to discuss your requirements in detail.
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