A good support system should not just be waiting for things to go wrong and reacting to problems as they occur. At The Pixel, our tech team are constantly carrying out maintenance, monitoring your site, identifying potential issues and solving them before things go wrong.
When a member of your team approaches us through our 24/7 contact system, either online or by phone, they get access to professional, friendly and responsive certified technical support. Critical issues can be quickly assessed and fast-tracked with clear timelines for resolution.
At The Pixel, we know that each business has its own needs which require different levels of support. You can choose from a number of packages that provide the response time and level of service which suits your requirements.
We've put together a simple guide on our Magento Support & Maintenance solutions - looking at the onboarding process, Magento Audit and ongoing business development and improvements.
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Therefore we have a dedicated support team available via phone or email 24/7, who are there to work on any urgent tickets that may crop up. We understand the importance of comprehensive support in these difficult times and work tirelessly to resolve your issue and keep you updated while doing so.
Growth support plan includes 20 support hours per month and 2 critical out of office hours.
Pro support plan includes 40 support hours per month and 4 critical out of office hours.
Premium support plan includes 60 support hours, a Senior Project Manager and 6 critical out of office hours.
Premium + is a custom built, fully comprehensive support plan providing a complete level of service tailored directly to your business needs.
Please speak to us to arrange.
