Looking for Magento Support services?

Magento Support

Downtime and site issues hurt your business and negatively affects your image. With the comfort and security of a support package, you can be assured that The Pixel is closely watching over everything so that you don’t need to.

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Looking for Magento Support services?


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Which support package is right for you?

Bronze

The Pixel's Bronze support plan is designed to provide you with a medium level service for a limited investment.

Inc hours 8 Hours
Project manager Not Included
Out of hours Not Included
Site monitoring Not Included

Gold

The Pixel's Gold support plan is designed to provide you with a complete level of service, including greater out of office support, extra time and advanced on-site monitoring.

Inc hours 40 Hours
Project manager Included
Web Security Scanner Included
Out of hours 4 Hours
Site monitoring Full Monitoring

Silver

The Pixel's Silver support plan is designed to provide you with a comprehensive service that covers most scenarios, including out of office support and a dedicated project manager.

Inc hours 20 Hours
Project manager Included
Web Security Scanner Included
Out of hours 2 Hours
Site monitoring Basic Monitoring

Compare our support plans

Bronze Silver Gold
Monthly hours 8 Hours 20 Hours 40 Hours
Priority response
Security updates
Managed Magento security updates and patches.
Managed code repository
Application Web Security Scanner
Detectify Enterprise Scanning & Reporting
Project manager
Telephone support
Out of office hours 2 Hours 4 Hours
24/7 Site monitoring
Out of office support number
Additional support hour rate £100 £90 £90
Hours expire hours expire after 30 days hours expire after 30 days hours expire after 30 days

Clients

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