The Pixel - Careers

Hybrid, Bristol

As a Junior Designer, you’ll support our internal design activities, contributing to proposals, presentations, social media posts, and website updates. You’ll work closely with senior designers and other team members to ensure all creative materials reflect our brand’s high standards and strategic goals.

Responsibilities

Design Support: Assist in the creation and maintenance of visual assets for internal use, including presentations, proposals, and social media content.
Website Updates: Collaborate on website design updates, ensuring content is visually appealing and user-friendly.
Social Media: Design engaging graphics for social media posts to enhance our online presence and brand recognition.
Proposals and Presentations: Work with the marketing and sales teams to create compelling visual content for client proposals and presentations.
Brand Consistency: Ensure all design work aligns with our brand guidelines and maintains a consistent look and feel across all platforms.
Innovation: Stay updated with the latest design trends, tools, and technologies, and apply this knowledge to enhance our visual communications.
Collaboration: Work closely with senior designers, project managers, and other stakeholders to ensure design solutions meet project objectives and timelines.

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Required Knowledge, Skills, and Experience

Design Tools Proficiency: Skilled in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and familiarity with tools like Sketch, Figma, or Adobe XD.
Attention to Detail: A keen eye for detail and a strong understanding of design principles, typography, and colour theory.
Portfolio: A portfolio demonstrating your design skills and creative process.
Communication: Excellent communication and teamwork skills, with the ability to take constructive feedback and iterate on designs.
Adaptability: Ability to manage multiple projects simultaneously and adapt to changing priorities and deadlines.
Experience: Some experience (internship or freelance) in a design role, preferably within an eCommerce or digital agency setting.

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Why Join Us?

Culture of Excellence: We foster an environment where high standards fuel our collective success. At The Pixel, we aim to excel and encourage our team to push the boundaries of innovation.
Continuous Learning: As a Gold Adobe Partner, we prioritise Adobe qualifications for our team, ensuring you have access to the best training and certification courses.
Collaborative Environment: Our team dynamics are built on respect, open communication, and mutual support. We believe in the power of collaboration to unlock new ideas and ensure mutual success.
Flexibility: Embrace the flexibility of remote work while being part of a cohesive, dynamic team.

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Bristol

You will be at the forefront of executing the strategy set by the board and exec team, as well as bringing to the table innovative initiatives that improve our processes, grow your team and make us more efficient.

This role demands an experienced leader with a robust technical background and a profound understanding of Adobe's suite of products, along with an unwavering commitment to enhancing customer experience and operational excellence.

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Main Tasks, Duties & Responsibilities

Principle eCommerce Lead

The “hub” of knowledge (or learning) for Adobe Commerce and the surrounding ecosystem. The person everyone goes to for understanding and critical thinking on all things eCommerce

Scope & Design

Scope and design solutions to meet business requirements for clients across the Adobe Experience Platform

Domain Knowledge

Maintain up-to-date knowledge of Adobe products, industry trends, and competitive landscape to inform strategic decision-making and maintain our competitive edge

Solution Demonstrations

Run solution demonstrations for work scoped and built by The Pixel, as well as showcase to potential clients the possibilities within The Pixel Sandbox

Ways of Working

Monitor, improve and engage with the team around our ways of working. Maintaining and improving quality of work and profitability

Team Certification

Monitor and progress all team-members to be certified or multi-certified within their Career Development Plan

Team Knowledge

Ensure your reportees and the wider team are familiar with the latest eCommerce trends and the Adobe Experience Platform

Work Quality

Monitor work quality and act on any reports of poor performance. All with the aim of improving performance and identifying issues before they are reported

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Shared Tasks, Duties & Responsibilities

RFPs

Assisting the business development team by reviewing requirements and solutions within RFPs

Team Health

Alongside the Strategy Director and HR make sure the team is happy and engaged. Where issues are identified help execute solutions to improve team health

Team Progression

Work with the Strategy Director to set each team-member a Career Development Plan. Help ensure catch-ups occur and monitor progressions

Team Growth

Help the Strategy Director and Resource Manager recruit additional team-members where the team is needed to grow. Identify gaps

Work Management

Working with the Resource Manager and the team proactively review the resource profile and help to fill gaps. If a gap arises in sprint help find work

Delivery Management

Alongside the Head of Development and leaders within account management be involved in the delivery of projects and accounts. Attend delivery management sessions where appropriate to ensure our standards are met or exceeded

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Essential Requirements

Adobe Sales Accreditation

Must be Adobe Sales Accredited in Adobe Commerce, Adobe Target, Adobe Real-time CDP, AEM Sites, AEM Assets, Adobe Journey Optimizer, Adobe Journey Analytics and Adobe Analytics

Adobe Professional

A certified professional in at least one other Adobe Experience Platform product or certified within 12 months

Adobe Expert

Must be a certified expert in Adobe Commerce or certified within the first 6 months

Years of Experience

5+ years experience within eCommerce

2+ years experience in team management

Leadership Skills

Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.

Strategic Thinking

Strategic thinker with exceptional analytical and problem-solving skills.

Priority Management

Ability to manage multiple priorities in a fast-paced environment

Relationship Management

Able to build frictionless and friendly relationships internally and externally with clients, tech partners, Adobe and The Pixel team-members

Team Player

Working effectively across multiple leaders and departments

Clear Communicator

Ability to convey complex matters in simple business-friendly terms

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Remote and Bristol

We are the Pixel and since 2001 we have devised, built and delivered successful Digital Commerce solutions for 100’s of clients managing £billions in sales globally. We help businesses evolve and grow with multiple solutions wherever they are on their journey to success.

Today's business of 40 clients, 80+ staff and over £1B in managed sales is far removed from its humble beginnings. Brothers Steve and Chris Leyton set it up in their bedroom on the foundations of a business they set up at school.

Much has changed over the years but our mission has remained the same to deliver exceptional service and success for our clients to help them grow. We approach every day with our mantra of Who Cares Wins which sees us focus on our people, our clients and partners for the best results.

We have grown the business consistently over the years but more recently we have seen a higher cadence through larger clients and more sophisticated and multi-product solutions.

This growth means we have a great opportunity to be part of our multi-award-winning agency. We are proud to be the UKs longest-running Adobe Commerce agency.

The Pixel firmly believes that people are the most important part of our business, so we’ve worked hard to ensure a friendly, progressive, hard working and collaborative culture is in place.

A fantastic opportunity has arisen for a dual role of EA to the board and Training Coordinator. The role requires EA support on Tuesday and Wednesday, based in our offices at Paintworks Bristol. The remaining time will be spent fulfilling the role of Training Coordinator.

This is a new role, which we believe holds a good variety of responsibilities and tasks. You will play a key role in assisting the board with their organisation and communication. You will also be responsible for driving, developing and overseeing the internal training and onboarding here at the Pixel.

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Your responsibilities will include :

EA

Diary management - managing the boards: calendars, events, coordinate travel and setting meetings with clients, partners and the internal team.

Administration - Prepare agendas and reports for board meetings, draft letters and emails on behalf of the board, Perform research for meetings as well as taking minutes during meetings.

Communication - Liaise with clients and follow up with team members where required.

Project Management - keep stakeholders up to date on timelines and their responsibilities for some of the agency internal workstreams.

Training Coordinator

Training & Development - Implement and manage a LMS system, map out training plans, facilitate and organise training sessions, assess training needs of the business

Onboarding Coordination - manage onboarding process for new hires by coordinating with department heads, ensure all necessary equipment and access is provided to new hires, conduct initial welcome sessions

HR - Ensure employee’s appraisals are being completed on time by liaising with department heads

Documentation - Maintain accurate records of all employee training and certifications, ensure employees appraisals are documented and logged, update and maintain internal training materials

Communication - Point of contact for employees regarding training opportunities and resources, responsible for regular communication with department leaders are taking place ensuring training objectives are being aligned with the business goals.

Continuous Improvement - stay updated with latest trends and training opportunities whilst continuously improving the onboarding process and training based on feedback and changing needs.

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What experience/knowledge you’ll need (see detail in attached job description)

Minimum of 2 years' experience as an Executive Assistant or similar role
Proven work experience as a training Coordinator, Training Facilitator or similar role.
Proven experience in onboarding employees
Adequate knowledge of learning management systems
Proven ability to manage multiple tasks, prioritise deadlines, and work efficiently under pressure
Proficient in Google Suite, Trello and Slack
Experience in eCommerce or digital marketing (preferred)
Certification in training and development (desirable)

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What skills you’ll need

Strong organisational and planning skills
Ability to work across both roles successfully
Excellent verbal and written communication skills
High level of attention to detail and accuracy
Self-motivated
Approachable
An eagerness to be play a key role in a friendly and sociable team with a family mentality

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For further information on this role, contact : tash@thepixel.com

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Please submit your CV (and evidence of your right to work in the UK?) to Tash

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UK Remote

The role will require you to manage your own clients, on-going retainers and full e-commerce website build. You'll help advise on client's overall e-commerce strategy, maintain close client relationships and prioritise, organise and deliver your clients work using our design, strategy, and development teams.

‍Responsibilities

Maintain excellent relationships with our clients
Run client meetings and present to clients
Managing and working with multiple clients - medium to large.
Holds weekly meetings with client/s to communicate the progress of existing tickets and discuss new work and priorities.
Coordinates the activities of the team to deliver clients' work on time and within budget
Ability to consistently respond to customer needs in a timely and effective manner
Manage multiple simultaneous projects across multi-skilled teams - digital management of e-commerce websites
Attends the weekly sprint planning meeting
Updates senior management with current projects, risk areas and client satisfaction.
Create Monthly reports for the clients'
Conducts monthly Service Improvement Plans with each client
Conducts 6 month roadmap planning meetings with the client.
Responsible for building proposals of work and gathering estimates.
Ensures invoicing is accurate and on-time.
Monitors clients support hours
Upselling the value of our other services
Advising clients on new and emerging technologies, and site optimisations

‍Required Knowledge, Skills & Experience

Higher education required
3 years experience in a relevant industry
Experience in E-commerce is a must
Previous experience managing a mixture of small-medium sized projects
Strategically minded
Bright, ambitious, and looking to progress in a fast-paced, challenging work environment
Client management skills including running workshops and presentation skills.
Proven experience leading requirements gathering workshops and writing functional design documents.
Ability to understand a client's business strategy, their processes and develop technical solutions
Ability to understand high-level technical detail
Excellent communication skills with the team and clients
Ability to manage time effectively
Naturally well-organised, reliable, and enjoys working in a methodical way

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