Support & Maintenance

We have an expert team who are there to constantly mange, maintain and support our clients with their digital commerce needs. Ensuring we are ahead of the game for you and responding rapidly whenever we are needed 24/7.

Some of our clients

Ensuring sustainable growth and success.

The Pixel ensure your Digital Commerce is primed for sustainable and profitable growth. With our tailor-made support packages, we can provide the right level of assistance to help you excel with your Adobe Solutions. We go beyond problem solving - as a partner in eCommerce success, take advantage of proactive and innovative advice that will keep pushing boundaries!

Our services provide technical assistance, troubleshooting, and maintenance to ensure smooth operation and optimal performance of clients' websites. They can be beneficial for businesses of all sizes, from small to large enterprises. The goal of The Pixel's support services is to help businesses get the most out of their Adobe Commerce platform and keep their eCommerce website running smoothly and efficiently.

Ensuring sustainable growth and success.
delivering for success

Our team of experts offer a range of support services to monitor, manage and maintain successful Digital Commerce.

24/7 365 SLA Support

Comprehensive support that is always on, monitoring and maintaining your e-commerce site around the clock. Our proactive approach ensures potential issues are prevented or swiftly resolved, keeping your online business running smoothly.

Business Critical Monitoring

Using powerful monitoring tools, The Pixel ensures peak performance of your online store. We promptly notify you of any issues and provide recommended fixes for quick resolution, maintaining seamless e-commerce operations and supporting your business success.

Upgrades & Patches

The Pixel team manages all security updates, patches, and deployments for Adobe Commerce, relieving your team from the technical burden and allowing you to focus on other crucial business activities.

Site Audits

Comprehensive eCommerce audits are vital for your business’s success. Our audits provide a robust foundation in integrity and scalability, helping you fully leverage your Adobe Commerce website for sustained growth.

Dedicated Account Manager

We believe in building strong, lasting relationships through a one-team approach. Your dedicated account manager provides continuous support and proactive expert advice to drive your e-commerce success.

Quarterly Review

Strategic evaluation of your business roadmap and goals is essential for growth. During our quarterly reviews, we gather statistics and performance data to provide insights into your current progress and future opportunities.

Log Management and Monitoring

Regular and thorough log reviews help improve conversions and customer satisfaction. We identify and resolve any errors or issues your customers may face, ensuring a smooth and efficient shopping experience.

Optimising for Peak Traffic
Optimising for Peak Traffic

Managing the opportunity

Putting people and the planet before profit, with nearly 100 stores across the UK, Ireland and the US. From humble beginnings as a kitchen table start-up in 1992, JoJo Maman Bébé offers gorgeous, quirky yet practical designs and excellent customer service.

+60% YOY

Revenue increased


Conversion rate increased


Increased Page views/users

delivering consistent high service

What our clients say about us...

They are an amazing group of down to earth digital commerce experts always ready to go above and beyond to support our business strategy.

Ben Benichou


The Pixel have helped Science in Sport grow from a start up to mid level enterprise. We have a strong relationship that has been maintained and grown throughout the years.

Sue Stephenson

Science in Sport

I'm delighted that our dynamic new website takes our global clients on a personalised journey. From finding inspiration through to purchase and on to decorating their homes.

Sean Newmarch

Farrow & Ball
Keeping ahead

Insights & News

There's always lots going on at The Pixel.  Have a scroll around a find about our news and insight.

The Pixel Wins Prestigious Adobe Accolade

The Pixel Named 2024 Adobe Digital Experience Emerging Partner of the Year.

The Pixel shortlisted for six awards at eCommerce Awards

Read all about our award nominations.

Announcing the Launch of Adobe Experience Platform AI Assistant

Exciting new developments in transformational AI tool.