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Cookie Notice

About this notice

This cookie notice explains what cookies and other tracking technologies are, and why they are used.It sets out specifically what cookies are used, use, and protect your personal data, and what rights you have overthat data.

What are cookies?

If you are just browsing our website, we may collect your data using cookies or other tracking technologies. Cookies are small text files that are placed on your device, such as your computer, phone, or tablet, when you view pageson our website. These cookies allow us to track some of your browsing preferences and optimise how our website works. While we are not looking to identify you using cookies as the focus is on your device, it may be possible for us to identify you or infer information about you. Unless the cookies are “strictly necessary” to make our website function, we will always ask for your consent before they are placed on your device. 

What types of cookies are there?

First party cookies:
First party cookies hosted on the website you are visiting. They are only set or retrieved by the website while you arevisiting it, so they cannot normally be used to track activity or pass data from one site to another. However, theowner of that website can still collect data through their cookies and use that to change how the website appears tothe user, or the information it displays.

Third party cookies:
Third party cookies are where the host domain or address is not the same as the website you are visiting. They are usually placed in a website via scripts or tags added into the web page. Sometimes these scripts will also bring additional functionality to the site, such as enabling content to be shared via social networks. Online advertising is the most common use of third party cookies. By adding their tags to a page, which may or maynot display adverts, advertisers can track a user (or their device) across many of the websites they visit.

How do we categorise cookies?

Strictly necessary cookies:
These cookies are set to provide the service, application or resource requested. Without these cookies, your request cannot be properly delivered. They are usually set to manage actions made by you, such as requesting website visual elements, pages resources or due user login/logoff. We can also use these cookies to set up essential functionalities to guarantee the security and efficiency of the service requested, like authentication and load balancer request. Consent is not needed to use this category of cookies.

Functional cookies:
These cookies are set by us or by third party service providers we use to implement additional functionalities or to enhance features and website performance, however they are not directly related with the service you requested. Services and functionalities implemented by these cookies support features like automatic filled text box, live web chat platform, non-necessary forms, and optional security parameters like a single sign-on (SSO).

Performance cookies:
These cookies are set to provide quantitative measures of website visitors. Information collected with these cookies is used in operations to measure website or software KPIs, such as performance. With the usage of these cookies, we can count visits and traffic sources to improve the performance of our site and application. If you do not allow these cookies, we will not know when you have visited our site.

Targeting cookies:
These cookies are set by our advertising partners to provide behavioural advertising and re-marketing analytical data. They collect any type of browsing information necessary to create profiles and to understand user habits to develop an individual and specific advertising routine. The profile created regarding your browsing interest and behaviour is used to customize the ads you see when you access other websites.

We engage carefully selected third-party partners and service providers who process personal data on our behalf in compliance with GDPR. From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, personal data may be processed in accordance with applicable data protection laws. Our appointed data processors include: (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877

What cookies do we use?

Strictly Necessary Cookies
Didomi (Consent Management Platform)
didomi_dcs
Stores your cookie consent choices so the website remembers your preferences and does not ask again on each visit
First party
12 months
IAB Europe (Transparency & Consent Framework)
euconsent-v2
Stores an encoded record of your consent choices in the industry-standard IAB Europe TCF format, so that participating advertising and technology partners can apply your preferences
First party
12 months
Cloudflare
_cfuvid
Helps our security provider (Cloudflare) distinguish individual visitors so that rate-limiting and bot-protection work correctly during your visit
First party
Session
Functional Cookies
Google reCAPTCHA
_GRECAPTCHA
Helps distinguish human visitors from automated bots when you submit a form on our site
Third party
179 days
Google
AEC
Helps detect and prevent suspicious sign-in activity, protecting the security of embedded Google services (such as reCAPTCHA)
Third party
143 days
Google
__Secure-BUCKET
Supports the secure delivery of embedded Google services (such as reCAPTCHA) on our site
Third party
143 days
Cloudflare (via HubSpot Forms)
__cf_bm
Bot-detection and security cookie that helps protect our HubSpot-hosted enquiry forms from automated abuse
Third party
30 minutes
Sopro
cuid_
Used as a session cookie in the webchat not linked to personal data
Third party
15 days
Perfomance Cookies
Adobe Experience Platform
AMCV_…@AdobeOrg
Identifies your browser so that Adobe Analytics can measure how visitors use our site (pages viewed, journeys and site performance)
First party
13 months
Adobe Experience Platform
kndctr_…_AdobeOrg_cluster
Routes analytics data-collection requests to the correct Adobe Experience Platform server cluster
First party
Session
Adobe Experience Platform
kndctr_…_AdobeOrg_identity
Stores an Adobe Experience Platform visitor identity used to measure site analytics
First party
13 months
Adobe Experience Platform (Web SDK)
com.adobe.alloy.getTld
Supports collection of analytics/behavioural data via the Adobe Experience Platform Web SDK
First party
30 minutes
Sopro
_obid
Tracks unique visits to the site and relates them to the email campaign
Third party
365 days
Targeting cookies
Google Ads
_gcl_au
Stores and passes information about advertising clicks between pages on our site so that Google Ads can measure and attribute campaign conversions
First party (set via Google tag)
89 days
Google
NID
Used by Google to personalise the ads and content shown to you across Google’s own services
Third party
180 days
Google
__Secure-ENID
Used by Google for advertising personalisation, tailoring ads based on your activity on Google services
Third party
136 days
Adobe Audience Manager
demdex
Third-party identifier used to build audience segments and match data across websites for advertising/targeting purposes
Third party (demdex.net)
180 days after last activity
Sopro
_obid_visit
Identifies a session across multiple pages; not linked to personal data
Third party
4 hours

How can I manage my cookie settings?

ASetting cookie preferences

When you first visit our site, we will display a “Cookie Banner” that asks you whether you accept the use of cookies, deny them, or want to provide a more granular acceptance based on their use. Except for any strictly necessary cookies, we will not use any cookies without your prior consent based on the choices you made via the cookie banner. You can opt-out of any cookies you provided consent for by updating your choices. To do this, please click on the “Cookie Preferences” link in the webpage footer to re-open the cookie banner

Browser settings

Alternatively, you can manage your cookie settings at the browser level, by opening the browser settings menu and choosing which cookies to allow.

Revision history

No.
Description of change(s)
Date
Author
Approved by
1.0 — Initial issue
Version No.
1.0
Description of change(s)
Initial issue
Date
Dec 2019
Author
Approved by
2.0 — Rewording of notice and updated cookie tables
Version No.
2.0
Description of change(s)
Rewording of notice and updated cookie tables added based on current implementation
Date
July 2026
Author
Data Protection Officer
Approved by
3.0 — Updated to include additional 3rd party cookies
Version No.
3.0
Description of change(s)
Updated to include additional 3rd party cookies
Date
Sep 2026
Author
Approved by